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We ask before we arrive
Before your appointment we ask about cats, dogs, birds and small animals; pet allergies, sensitivities and known respiratory conditions; rooms that are off-limits; and how you'd like pets secured.
Cozy Peaks Cleaning℠
The Cozy Peaks Standard℠
Thoughtful cleaning. Clear standards. Respect for every home.
“Clean,” “sanitized” and “disinfected” are not the same thing. Here is exactly what each word means when we use it, how we decide which step a surface needs, and how we protect the pets who share your home.
Three different jobs
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Step 1
Cleaning
Physically removes soil, dust, grime and many germs using detergent and water or an appropriate surface cleaner. Cleaning does not necessarily kill germs — it lifts them away.
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Step 2
Sanitizing
Reduces bacteria on a surface to levels that meet applicable public-health standards — when a labeled sanitizer is used correctly. Sanitizing is not automatically an antiviral treatment.
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Step 3
Disinfecting
Kills or inactivates the germs listed on the label, on a hard, nonporous surface, using a disinfectant registered with the EPA for that site and those organisms — kept visibly wet for the full contact time the label states.
Clean first. Then decide.
Sanitizers and disinfectants work on clean surfaces, so we clean first as the label directs. A sanitizing or disinfecting step only counts when it is done exactly as labeled — the right product for the surface, the full wet contact time, and a rinse on food-contact surfaces where the label requires one. Wiping with a cleaner is ordinary cleaning, and we describe it that way.
We do not disinfect every surface in a home, and not every sanitizer kills viruses. Routine cleaning is the right choice for many rooms; targeted sanitizing or disinfection is used where the task, the circumstances and the product label call for it.
Where each step usually fits
A general guide, not a promise for every visit. The agreed scope and each product's label decide the actual step.
| Surface | Routine step | Extra step when warranted |
|---|---|---|
| Kitchen counters & food-prep areas | Clean | Sanitize with a food-contact-labeled product; rinse if the label requires |
| Bathroom & toilet | Clean | Disinfect as labeled, with full contact time |
| High-touch points (handles, switches) | Clean | Targeted disinfection where circumstances and the label call for it |
| Floors | Clean (vacuum, mop) | Spot treatment only within an approved scope |
| Mirrors & glass | Clean | Usually not needed |
| Dining tables | Clean | Sanitize with a food-contact-labeled product when requested |
For homes with pets
Pet-Conscious Residential Cleaning
Pets are family. Our crews work carefully around them, without treating any chemical as universally pet-safe.
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Mindful about fragrance and oils
As standard practice in pet-occupied homes we avoid pine-oil and phenolic cleaners, essential-oil-based cleaners, diffusers, and strongly fragranced or aerosol air fresheners. Ingredients to be mindful of include pine, tea tree (melaleuca), eucalyptus, peppermint, citrus, cinnamon, clove and wintergreen. Risk depends on the species, the concentration and the exposure — so we choose to avoid them rather than guess.
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The gentlest practical approach
We match products to surfaces, follow material-care and food-contact directions, and use disinfectant only where it's indicated and safe under that product's label. Some tasks call for stronger products — for example, a bleach toilet bowl cleaner inside the bowl — so we never describe our work as chemical-free, nontoxic, hypoallergenic or 100% pet-safe. If you need fragrance-free products, ask us and we'll confirm what we can provide before your visit.
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Supplies stay out of reach
Caddies, concentrates, buckets, tools, sharp objects, bleach bowl cleaner and dirty cloths are never left unattended within a pet's reach. Lids and caps stay closed, spills are wiped right away, and mop buckets are never left open and unattended.
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Separation, ventilation and dry time
Pets stay in a separate, safe area while products are applied. We respect ventilation, dry times and every label-specific re-entry instruction before pets return. We never spray near food and water bowls, bedding, toys or animals, we don't clean pet bowls or toys with household disinfectant, and we keep paws and tongues off wet floors.
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No escapes, no surprises
We confirm where pets are before opening doors, close gates behind us, and never assume a pet can be let outside. We don't move, crate, feed, medicate or handle pets without your explicit written instructions and safety approval. If a pet is aggressive, loose, distressed or can't be safely separated, we pause and contact you.
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Extra care for birds and exotic pets
Birds and many exotic pets can be especially sensitive to what's in the air. We plan their care with you in advance and keep aerosols and fragranced products away from them.
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No cross-contamination
Kitchen cloths and bathroom cloths are kept separate, toilet exteriors are wiped with paper towels under current company policy, gloves are changed after toilets, hands are washed, and every product is used according to its label.
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Pet accidents are handled separately
Pet accidents and bodily fluids are not part of an ordinary clean. Our crew reports what they find, wears gloves, keeps the area isolated, and cleans it only under approved procedures and within an approved scope. We don't make blanket remediation claims.
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Before we leave
Treated surfaces are finished as the product directs, hazards or issues are recorded, pets are allowed back only when it's safe, and doors and gates are confirmed secure before departure.
Pet & product questions
- Do you use pine-oil cleaners?
- Not in homes with pets. Avoiding pine-oil and phenolic cleaners in pet-occupied homes is our standard policy.
- Are your products 100% pet-safe?
- No chemical should honestly be described that way. We choose products carefully, follow every label, and keep pets separated until it's safe for them to return.
- Do you disinfect every surface?
- No. Each surface gets the step its task calls for — usually cleaning — with sanitizing or disinfection where it's warranted and done exactly as the label directs.
- Can I tell you about my pet's sensitivities?
- Yes — please do, before your appointment. Allergies, breathing issues, restricted rooms and containment instructions all help us plan.
- Do pets need to be secured?
- Yes. Pets should be in a safe, separate area during cleaning, as we agree with you in advance.
- What about cats and birds?
- They get additional care. Cats and birds can be more sensitive to certain ingredients and to airborne products, so we plan around them with you.
You can share your pet's needs with us at any time before your visit. Product label instructions govern safe use. This page describes our process; it is not medical or veterinary advice and does not guarantee any individual product.
Tell us about your home and your pets
Share pet details and sensitivities with your estimate request, and we'll plan your clean around them.